Tool Calling Visibility in Call History

Introduction

Tool Calling Visibility in Call History allows you to see every tool used by your AI Agent during a call, including function calls, API actions, and triggered workflows. This feature provides full transparency into how the agent handled each call, making it easier to understand the agent's behavior, identify any issues,and optimize performance.

By having a clear view of all tool interactions, you can gain insights into the agent's decision-making process, refine workflows, and ensure that your AI agents are delivering the best possible experience for your users. Whether you're troubleshooting a specific call or analyzing overall agent performance, this enhanced visibility empowers you to make data-driven improvements and maintain high-performing AI agents on the Kipps.AI platform.

Feature Highlights

• Tool Calling Logs
  View all function calls and tool interactions made by the AI Agent during a call.
• Detailed Action Tracking
  See parameters passed, results returned, and the exact moment each tool was executed.
• Improved Debugging
  Easily identify issues, refine workflows, and optimize agent performance.
• Centralized Visibility
  All tool usage is available alongside transcripts, recordings, and call metadata.

How to View Tool Calling

1. Select any existing Agent you have created.
2. Navigate to the Call Logs section in the left sidebar.
3. Open the Call History tab (separate from Ongoing Calls).
4. Choose a completed call to view its details — including time, date, duration, recording, and transcript.
5. Open the Details Pane for the individual call.
   → All tool calls, function executions, parameters, and results are clearly logged here.