Detailed Call Logs

Introduction

Improvements to the call logging feature provide users with enhanced insights and detailed logs like cost, function calling, latency metrics, call recording and transcript for their call. This allows users to have better visibility into their call interactions, enabling them to analyze and optimize their communication strategies effectively. With these enhancements, users can now access comprehensive call logs that offer valuable information for improving customer interactions and overall communication efficiency.

Improvements

• Latency Metrics: Users can now view detailed latency metrics for each call, helping to identify and pick from best model based on use case.
• Detailed Call Cost Analysis: Users can now view call costs, that combines all models cost + charges.
• Function Calling Insights: Enhanced logging for function calls made during conversations, providing better context for each interaction.
• Call Recording Management: Improved tools for managing and accessing call recordings, including playback features.
• Transcription Services: Automatic transcription of calls for better accessibility and record-keeping.
• Caller Details: Enhanced visibility into caller information, including caller identification and context.
• Improved Log Organization: Better organization and filtering options for call logs, making it easier to find specific interactions.
• Export Options: Users can now export call logs in various formats for further analysis and reporting.

See Also

Related Features

• Advanced Call Analytics
• Tool Calling Visibility
• Call Recording Webhook