WhatsApp Flow Agent

Introduction

The WhatsApp Flow agent Kipps.AI introduces is a visual, drag-and-drop conversation builder for WhatsApp. You design set, no-code, auditable flows instead of free-form AI replies.

Feature Highlights

• Visual Flow Builder: 19 node types, including messages, buttons, forms, conditions, and API calls.
• Persistent Conversation State: Position saved per conversation.
• Two-Way AI and Human Handoff: Move chats between a Flow Agent, an AI Chat Agent, or staff.
• Native WhatsApp Interactivity: Buttons, lists, forms, date/time, location, images.
• Immediate Button/Template Action: Old buttons and template quick-replies work any time.

How to Use

1. Open a WhatsApp Agent and set its type to "Flow Agent".
2. Drag nodes from the sidebar onto the canvas and connect them with edges starting from the Start node.
3. Configure each node's content in the side config panel (message text, buttons, form fields, API details, etc.).
4. Optionally add Template trigger rows on the Start node so a template's Quick-Reply button jumps straight to a specific point in the flow.
5. Save and publish — every inbound message on that agent's number is now driven by this graph.

Benefits

• No-Code Development: Support and ops teams build flows without engineers.
• Rich WhatsApp Interactivity: Delayed nudges with timeouts, for an interactive WhatsApp form bot Kipps users build.
• Flexible Handoffs: Escalate to AI or a person, then return to the flow.

Example Workflow

A customer books a service: a "List/Menu" node shows options, a "Date/Time" node asks for a slot, "Jump to AI" handles an odd question, an "API/Webhook" node confirms, and "End Chat" closes.

Result

What's the difference between a WhatsApp Flow agent and an AI agent? A flow follows your exact path. The WhatsApp Flow agent Kipps.AI provides brings WhatsApp Flow automation India businesses can control step by step.

See Also

• AI Chat Agent
• WhatsApp Campaigns
• WhatsApp Templates
• Contacts
• WhatsApp Inbox