Privacy Policy

At Kipps.ai, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, chatbot, or any other services we provide. By using Kipps.ai, you agree to the terms outlined here. We are committed to maintaining transparency with our users and ensuring that any data you share with us is handled responsibly and respectfully. Kipps.ai is primarily used by small business owners and teams to simplify and automate marketing, sales, and support workflows using intelligent AI tools. In doing so, we interact with a variety of user data, and our focus remains on using only what is necessary to provide and enhance our services.

When you interact with Kipps.ai—whether through our chatbot, website, or backend APIs—we may collect certain information, such as your name, email address, business details, and conversation logs. This data helps our AI systems understand user intent, improve responses, and offer better experiences over time. Kipps.ai may also collect technical information such as browser type, IP address, and device details for system analytics and debugging purposes. We do not collect sensitive personal data such as payment information, government identification numbers, or biometric details. All information you voluntarily provide—like filling out forms, responding to prompts in the chatbot, or sending us direct emails—is used strictly to deliver and improve the services you are engaging with.

Kipps.ai uses your data to personalize chatbot experiences, generate appropriate lead responses, route concerns to the right business contact, and identify common support issues. In some cases, anonymized data is analyzed to detect gaps in AI training and improve response quality. We do not sell, rent, or trade your data to advertisers or third-party marketing firms. Your data is stored securely using industry-standard encryption, and access is strictly limited to authorized members of the Kipps.ai team who need the information to deliver our services. We retain your data only as long as it is needed for the purposes mentioned above. If you decide to delete your account or request data removal, we will comply promptly in accordance with relevant laws.

Our chatbot is designed to operate without requiring constant human supervision, but when a user explicitly requests escalation or support, we use the provided contact details to route them to the appropriate human channel. Kipps.ai may use third-party tools like analytics platforms or database infrastructure to manage performance and reliability, but these services are vetted for privacy compliance and are never allowed to use your data for their own purposes. All data flows within our architecture are logged and monitored to ensure integrity and security at all times. Furthermore, we constantly review and refine our data practices to adapt to evolving privacy standards and user expectations.

By continuing to use Kipps.ai, you acknowledge that you have read and understood this privacy policy and consent to the collection and use of your data as described here. You also have the right to review, update, or request the deletion of any personal data we store. If you have any concerns or questions about how your information is handled, please reach out to us at hello@kipps.ai. We are committed to protecting your privacy and maintaining your trust as you use Kipps.ai to grow and scale your business.