Phone Number Integration for Outbound Call

This update introduces phone number integration for outbound calls, allowing businesses to integrate their SIP enabled Phone Number with the voice agent and deploying for their users.

With this integration, you can enable your voice agent to handle outbound calls to your users for sales and marketing outreach.

Feature Highlights

• SIP Integration: Connect your SIP enabled Phone Number to the voice agent for sales and marketing outreach.
• Outreach Campaign Management: Create and manage outbound call campaigns directly from the voice agent.
• Upsell or make follow-up calls: Use the voice agent to upsell or make follow-up calls to your users.

How to Use

1. Log in to your account.
2. On the left sidebar, click "Phone Number".
3. Click on "Connect Phone Number" button.
4. Add "Phone Number" and "Display Name" in the respective fields.
5. Save the changes to complete the integration.
6. Select the Voice Agent from "Outbound Voice Agent" dropdown.
7. Add Termination URI, SIP Trunk User Name and SIP Trunk Password. To enable outbound calls, you must configure these settings.
8. Click "Enable outbound SIP" button to activate the integration.