WhatsApp Messages During Phone Calls

Introduction

The WhatsApp Function Integration enables the Voicebot to send WhatsApp messages based on user intent during an active call or after call completion. It works across Web Calls, Inbound Calls, and Outbound Calls, enabling real-time WhatsApp communication driven by voice commands. This feature allows users to seamlessly transition from voice interactions to WhatsApp messaging, enhancing customer engagement and providing a more versatile communication experience. Whether it's sharing details, sending follow-ups, or providing information, the Voicebot can now leverage WhatsApp to deliver timely and relevant messages based on user intent.

Key Features

• Real-Time Messaging
  Send WhatsApp messages instantly during an active voice call.
• Multi-Channel Coordination
  Combine voice + WhatsApp for smoother user interactions.
• Context-Aware Messaging
  AI sends messages based on the live conversation (e.g., “sending you the payment link now”).
• Customizable Functions
  Add your own WhatsApp message templates and let the AI trigger them automatically.
• Improved Conversions
  Great for payment reminders, demo scheduling, support flows, and verification steps.

How to Enable WhatsApp Messaging During Calls

1. Select the specific Agent you wish to modify.
2. Navigate to the Functions section within the agent settings.
3. Open the Add Function pane.
4. Choose Add WhatsApp Message.
   Once integrated, the AI can autonomously trigger WhatsApp messages at the right moment during any voice call.

See Also

Related Features

• Introducing Call Forwarding
• Intent-Based WhatsApp Messaging
• WhatsApp Template Triggers