AI Hospital Receptionist (Cliniko)

Overview

The AI Hospital Receptionist acts as your clinic’s 24/7 front desk assistant. It natively integrates with Cliniko to handle high-volume patient calls with zero hold time, warm conversational tone, and real-time EHR calendar sync.

Key Capabilities

• Direct Cliniko Booking: Checks real-time practitioner availability across multiple doctors and locations, then books slots directly into your Cliniko schedule.
• Smart Rescheduling & Cancellations: Recognizes returning patients by phone number to quickly manage or update existing bookings.
• After-Hours & Peak Call Coverage: Ensures every inbound patient call is answered instantly, even during peak clinic rushes or outside operational hours.
• Triage & Escalation: Distinguishes routine check-ups from urgent symptoms and routes critical calls according to your clinic’s emergency protocols.
• Two-Way Synchronization: Eliminates double-booking and manual front-desk entry so your staff can focus on in-person patient care.

Best For

• Hospitals & Multidisciplinary Clinics
• General Practices (GPs)
• Dental, Physiotherapy & Allied Health Centers