Introducing Call Forwarding

Introduction

Call forwarding AI agent Kipps.AI support lets you send incoming calls to another number or agent using rules you set. Route callers to a specific department, hand them to a real person, or manage overflow at busy times.

Feature

• Easy Call Forwarding: Forward incoming calls to another number or agent.
• Customizable Rules: Decide when calls forward, such as by complaint type or when someone asks for a human.
• Multiple Forwarding Options: Forward calls to multiple agents via phone number.
• Real Human Agent Support: Forward call to agent India customers want to speak with when needed.
• Better Customer Experience: Calls reach the right person.

How It Works

How do I transfer a call from an AI agent to a human? Add a Call Forwarding function to your Voice Agent and choose the Handover Recipient. To set up call forwarding AI agent Kipps.AI calls use:

1. Log in to your Kipps.AI account.
2. Create or select an existing Voice Agent.
3. Navigate to the Functions section.
4. Click on Add Function button.
5. Select the Call Forwarding function from the list.
6. Provide Function Name, Description, select Handover Initiator and select Handover Recipient from the dropdown.
7. Save the function.
8. User can create multiple call forwarding functions for different scenarios.
9. To forward a call, the agent can use the Call Forwarding function based on the description provided.
10. The call will be forwarded to the specified agent or number, ensuring a smooth transition.

For example, a billing complaint can go to accounts while a sales question goes to your sales desk, each with its own function. It's AI voice bot call transfer Kipps handles automatically.

See Also

Related Features

• Improved Call Forwarding for Plivo
• Phone Number Integration for Inbound Calls
• Gracefully End Call

Learn More

• Connect Plivo for Incoming Calls