Introducing Call Forwarding

Kipps.AI now offers call forwarding capabilities to enhance communication efficiency.

Feature

• Seamless Call Forwarding: Easily forward incoming calls to another number or agent.
• Customizable Rules: Set specific rules for when calls should be forwarded, such as based on complaint type or talk to human agent.
• Multiple Forwarding Options: Choose to forward calls to a multiple agents via phone number.
• User-Friendly Interface: Manage call forwarding settings through a simple and intuitive interface.
• Real Human Agent Support: Forward calls to real human agents when necessary, ensuring customer queries are handled effectively.
• Better Customer Experience: Improve customer satisfaction by ensuring calls are handled by the right agent or person.
• Increased Efficiency: Streamline communication by directing calls to the appropriate agents or persons.

How It Works

To set up call forwarding in Kipps.AI, follow these steps:

1. Log in to your Kipps.AI account.
2. Create or select an existing Voice Agent.
3. Navigate to the Functions section.
4. Click on Add Function button.
5. Select the Call Forwarding function from the list.
6. Provide Function Name, Description, select "Handover Initiator" and select "Handover Recipient" from the dropdown.
7. Save the function.
8. User can create multiple call forwarding functions for different scenarios.
9. To forward a call, the agent can use the Call Forwarding function based on the description provided.
10. The call will be forwarded to the specified agent or number, ensuring a smooth transition.