Phone Number Integration for Inbound Call

This update introduces phone number integration for inbound calls, allowing businesses to integrate their SIP enabled Phone Number with the voice agent and deploying for their customers.

With this integration, you can enable your voice agent to handle inbound calls from your customers for support and service.

Feature Highlights

• SIP Integration: Connect your SIP enabled Phone Number to the voice agent for customer support and providing services.
• Enhanced Call Management: Manage inbound calls directly through the voice agent.
• Real-Time Call Data: Access real-time data on incoming calls and caller information from agent dashboard.

How to Use

1. Log in to your account.
2. On the left sidebar, click "Phone Number".
3. Click on "Connect Phone Number" button.
4. Add "Phone Number" and "Display Name" in the respective fields.
5. Save the changes to complete the integration.
6. Select the Voice Agent from "Inbound Voicebot" dropdown.
7. Add SIP Trunk setup in your Phone number provider.
8. Copy sip details from "SIP Trunk Configuration" from top. And see your provider documentation for specific instructions.