Calls
Network issue reporting desk
The problem
Engineers and partners wait on hold to report network problems.
How Kipps.AI helps
Answers fault calls 24/7, records the issue, raises a ticket and alerts the right engineer for serious problems.
AI agents for telecom
AI agents for telecom that answer every call.
Telecom teams handle huge volumes of calls. Kipps.AI takes care of routine conversations so your people can focus on the hard ones.
- Fault and support coverage
- 24/7Fault and support coverage
- Lead qualification
- 3×Lead qualification
- Workflows on one hub
- 5Workflows on one hub
3×
Lead qualification
Telcovas
Trusted by engineering, product, and operations teams worldwide
Live Demo
Don't watch a demo. Take the call.
Enter a number and the Kipps agent calls you. Ask what a real customer or enquiry asks and hear how it answers.
- A real AI call — not a recording.
- Ask questions, test objections and explore options.
- English or Hindi, switched mid-call.
- No signup, no card, no app to install.
Prefer a guided walkthrough? Book 20 minutes
Use cases
Five jobs. One hub.
Each one is a conversation your team repeats today. Start with the one closest to your queue.
CallsWhatsApp
Customer support in local languages
The problem
Customers wait in long call queues for simple billing and plan questions.
How Kipps.AI helps
Answers common questions in the customer's own language, any time, and transfers to a person when needed.
CallsWhatsApp
New connection enquiries
The problem
People asking for a new broadband or postpaid connection don't get a quick reply.
How Kipps.AI helps
Replies right away, understands location and plan needs, and books the installation visit.
WhatsAppCalls
Recharge reminders and plan upgrades
The problem
Customers forget to recharge or don't know about better plans.
How Kipps.AI helps
Reminds them before the plan expires, suggests a suitable plan and shares a quick recharge link.
Calls
Keeping customers from leaving
The problem
Customers planning to switch providers are noticed too late.
How Kipps.AI helps
Calls customers who show signs of leaving, understands why and offers the right deal to keep them.
Inside the work
Where Telecom conversations land.
The desk, the field and the front office — the places these workflows give time back to.
Photography is illustrative.
01 · The support floor
Billing, plan and fault questions handled without a queue.
02 · The team behind the queue
Agents and engineers pick up the cases that need a person.
03 · The new connection desk
Installation enquiries qualified before the first callback.
04 · The network floor
Fault reports reach the right engineer with the details already recorded.
05 · The service team
Billing and plan questions answered before they become tickets.
06 · The support desk
Every promise, transfer and follow-up logged in one place.
Published outcomes
Numbers, with a source.
How it runs
AI in telecom customer experience, from conversation to the right desk.
01
Pick the conversation
Start with fault calls, customer support, new connections, recharge reminders or churn.
02
Connect the channels
Voice, WhatsApp and your ticketing or CRM system work together instead of in separate queues.
03
Set the escalation rules
Serious faults and complex cases route to an engineer or agent with the full conversation attached.
Integrations
Keep your CRM. Add the team that works it.
Already running an education CRM or admission management software? No migration in the middle of an admission cycle. Leads come in from your CRM; every call summary, score, stage and document status goes back.
No CRM yet? Kipps CRM is built in — leads, calls, scores and documents in one place.
Works with the stack you already run
LeadSquared
Education CRM
Salesforce
Enterprise CRM
Zoho
CRM & Operations
HubSpot
Inbound & CRM
Custom ERP via API
Webhooks & REST
WhatsApp Business
Meta Tech Partner
Razorpay
Payment Links & Fees
Google Sheets
Direct Spreadsheet Sync
Customer Success
What Our Customers Say
Real results from companies using Kipps.AI to transform their customer interactions and drive business growth.
60% Cost Reduction
“Kipps.AI has transformed how we manage inquiries and business workflows. Since integrating Kipps AI, our website's user retention has improved, with visitors actively using the agent to explore and navigate our offerings.”
Achin Agarwal
CTO & Co-founder • Acquafront Infrastructure
50+ Enterprise companies and 100+ SMBs use Kipps.AI daily
4.9 / 5
Average Enterprise CSAT
500+
AI Agents in Production
50M+
Minutes of Audio Processed
<14 days
Average Deployment Velocity
Telecom AI questions, answered.
Telecom resources
Oct 20, 202612 min
What Is IVR? And Why Businesses Are Replacing It with AI Voice Agents
Explore how what is ivr automates customer acquisition, boosts conversions, and scales operations.
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Oct 23, 202612 min
WhatsApp for Customer Support: How to Handle Queries Faster and at Lower Cost
Explore how whatsapp for customer support automates customer acquisition, boosts conversions, and scales operations.
Read more
Oct 19, 202611 min
Why Customers Hate Calling Customer Support (And How Modern Brands Fix It)
Explore how why customers hate calling customer support automates customer acquisition, boosts conversions, and scales operations.
Read more
Start with one job
Put an agent on the telecom front line.
Tell us which conversations fill your queue today, and we will map the first fault, support or retention workflow with you.