Advanced Call Analytics

Feature Highlights

• Call Outcomes
  View answered, missed, rejected, and unreachable calls at a glance.
• Conversation Insights
  Track call duration, user engagement, qualification success, and sentiment patterns.
• AI Agent Performance
  Monitor success rates, fallback usage, and escalation reasons.
• Campaign Insights
  Analyze call performance across campaigns, including connect rate and conversion outcomes.
• Unified Reporting
  See combined data from multiple voice agents in one place.

How to Use the Analytics Section

1. Access Analytics
   Go to the Analytics section from the left sidebar to explore your call performance dashboard.

2. Explore Modules
   The dashboard is structured into three key sections that provide detailed insights:

   • Engagement & Understanding

   • View the top intent of your users.
   • Analyze conversation sentiment to understand the nature of interactions.
   • Measure process success using data on fallback and unknown responses.

   • Usage & Traffic Analytics

   • Examine geographic distribution and analyze new versus unique users.
   • Review overall user traffic trends.

   • Cost Analysis

   • Access key financial metrics and discover cost optimization insights.