Call Recording Webhook

Feature Highlights

• Real-time delivery
  Receive recording events as soon as a call recording is available.
• Rich metadata
  Payload includes contact id, campaign id, agent id, call duration, timestamp, and recording URL.
• Multiple events
  Supports recording_ready, recording_processed, and transcription_ready.
• Secure verification
  HMAC signature (or verify token) to validate incoming requests.
• Flexible handling
  Store recordings, trigger transcription jobs, or pass to analytics pipelines automatically.

Setting Up Webhook Real-Time Updates

1. Select Agent
   Click on any existing Agent you have created.
2. Navigate Settings
   Go to the Speech Setting section.
3. Find Webhook
   Locate the Webhook Setting section (typically at the bottom).
4. Paste URL
   Paste your Webhook URL into the designated field to receive real-time updates on all agent interactions.