Call Recording Webhook

Introduction

We are excited to introduce the Call Recording Webhook, a powerful new feature that allows you to send call recordings from Kipps.ai to your system in real time.
With this webhook, you can automatically receive recording URLs, metadata, and processing status for every call, enabling you to archive, transcribe, or analyze calls outside of Kipps.ai with ease.
This feature is designed to help you integrate call recordings seamlessly into your existing workflows, whether you want to store them in your CRM, trigger transcription jobs, or feed them into analytics pipelines for deeper insights.
Get started today and take advantage of the Call Recording Webhook to enhance your call management and analysis capabilities!

Feature Highlights

• Real-time delivery Receive recording events as soon as a call recording is available.
• Rich metadata
  Payload includes contact id, campaign id, agent id, call duration, timestamp, and recording URL.
• Multiple events
  Supports recording_ready, recording_processed, and transcription_ready.
• Secure verification
  HMAC signature (or verify token) to validate incoming requests.
• Flexible handling
  Store recordings, trigger transcription jobs, or pass to analytics pipelines automatically.

Setting Up Webhook Real-Time Updates

1. Select Agent
   Click on any existing Agent you have created.
2. Navigate Settings
   Go to the Speech Setting section.
3. Find Webhook
   Locate the Webhook Setting section (typically at the bottom).
4. Paste URL
   Paste your Webhook URL into the designated field to receive real-time updates on all agent interactions.