Featured case studyTelecom customer support
3×
lead qualification volume
Multilingual voice bots for telecom customer support and new broadband enquiries with seamless 1-click telephony.
Read the case studyTelecom Customer Service AutomationCustomer support in local languages.
Customers wait in long call queues for simple billing and plan questions. Telecom Customer Service Automation from Kipps.AI is the workflow that closes the gap on voice calls and WhatsApp, 24/7.
Part of Kipps.AI ai agents for telecom.
Live in under 14 daysEnglish + 5 Indian languagesWorks with your CRM
- agents in production
- 0+
- agents in production
- minutes of calls
- 0M+
- minutes of calls
- to go live
- <0 days
- to go live
Real result
3×
Lead qualification
Why is my internet down?When will the engineer arrive?How do I upgrade my plan?Can I change my recharge date?Why was I charged extra?Is there a plan for my area?How do I report a fault?Can I talk to a person?Why is my internet down?When will the engineer arrive?How do I upgrade my plan?Can I change my recharge date?Why was I charged extra?Is there a plan for my area?How do I report a fault?Can I talk to a person?
Telecom teams already running on Kipps
Live Demo
Don't watch a demo. Take the call.
Enter a number and the Kipps agent calls you. Ask what a real customer or enquiry asks and hear how it answers.
- A real AI call — not a recording.
- Ask questions, test objections and explore options.
- English or Hindi, switched mid-call.
- No signup, no card, no app to install.
Prefer a guided walkthrough? Book 20 minutes
The Problem
The work that fills the day. And the gaps that open up.
The queue never empties
Billing questions, plan changes and fault updates compete for the same agents, so the calls that need a person wait longest.
The same fault, reported twice
Without a clean ticket and a callback, customers call again just to ask what happened.
The desk closes, the network doesn't
Faults and billing questions arrive at night, on weekends and during festivals, when only a fraction of the team is on duty.
The late-night enquiry gets responded to the next morning — after competitors already responded.
Your desk10am–6pm
KippsEvery hour · every day
Capabilities
Six jobs off your team's plate. Inside telecom call center AI.
From the first conversation to the handoff, every step runs in one place.
01 · Customer support in local languages
Answers every fault call, 24/7
Opens a ticket, captures the location and service ID, and alerts the engineer when the fault is serious.
Englishहिन्दीमराठीதமிழ்বাংলাతెలుగు
English plus five Indian languages, with mid-call switching
See the voice stack02 · Customer support in local languages
Switches language mid-call
Handles billing and plan questions in the customer's language, then transfers to a person when needed.
03 · Customer support in local languages
Qualifies new connections
Checks address, plan fit and installation slot before your sales team picks up the lead.
04 · Customer support in local languages
Runs recharge and upgrade nudges
Reminds customers before expiry, recommends a suitable plan and shares a payment link.
05 · Customer support in local languages
Spots churn risk early
Calls customers showing signs of leaving, captures the reason and offers the retention deal you approve.
06 · Customer support in local languages
Writes back to your CRM
Every call, ticket and outcome is logged where your team already works.
Omnichannel Follow-Up
The call ends. The conversation doesn't.
The thread they check
Confirmation, document checklist and next steps — in one WhatsApp conversation.
The ticket, on WhatsApp
The ticket, on WhatsApp
The customer gets the ticket number, the fault status and the engineer's window in the thread they already use.
The next payment or recharge
The next payment or recharge
A secure link arrives before the due date, with the same plan and upgrade options on the same screen.
The CRM update
The CRM update
Call outcome, ticket status and the next action are written back, so the next agent starts with context.
Opt-outs and human handovers are respected in the same thread. Every action is written back to your CRM.
Where it writes backIntegrations
Keep your CRM. Add the team that works it.
Already running an education CRM or admission management software? No migration in the middle of an admission cycle. Leads come in from your CRM; every call summary, score, stage and document status goes back.
No CRM yet? Kipps CRM is built in — leads, calls, scores and documents in one place.
No rip-and-replaceTwo-way sync
Works with the stack you already run
Leads in. Context out. No duplicate entry.
LeadSquared
Education CRM
Salesforce
CRM
Zoho
CRM
HubSpot
CRM
Your ERP via API
Custom systems
WhatsApp Business
Messaging
Razorpay
Payments
Google Sheets
Spreadsheets
Call summaries, lead scores, pipeline stage and document status are written back to the same lead record — not a second spreadsheet.
Safety & Guardrails
It only says what your team approved.
The approved answer set
- Plan and recharge details — current catalogue
- Fault status — from your ticketing system
- Installation slots — your published availability
- Billing — approved account information
- Retention offers — only the deals you approve
Not on the list? Kipps says it doesn't know, logs the question and passes the student to a counsellor with the full conversation.
No plan promises
Only current plans and prices. The agent never invents an offer or a discount.
A human for escalations
Serious faults and upset customers go to an engineer or agent with the full conversation.
Calling hours you set
Outbound retention and recharge calls run only in the windows you approve.
Your data, not our training set
Customer data is never used to train general models. Retention stays on your terms.
Full audit trail
Every call, ticket, promise and escalation is logged for your team.
Every answer traceable to a sourceCalling windows you setHuman handover
Need a specific approval workflow? We will map it before the pilot starts.
Talk it throughCase Studies
What changes when network & customer calls never wait on hold.
Network OperationsNOC fault desk
24/7
outage triage & ticket logging
Field engineers and partners report fiber cuts and tower alarms at all hours with instant CRM escalation.
Explore the workflowTelecom CareCustomer service
40%
faster first-call resolution
Routine plan enquiries, SIM upgrades, and billing questions answered across 12+ regional languages.
Explore the workflowTestimonials
What Our Customers Say
Real results from companies using Kipps.AI to transform their customer interactions and drive business growth.
60% Cost Reduction
“Kipps.AI has transformed how we manage inquiries and business workflows. Since integrating Kipps AI, our website's user retention has improved, with visitors actively using the agent to explore and navigate our offerings.”
Achin Agarwal
CTO & Co-founder • Acquafront Infrastructure
50+ Enterprise companies and 100+ SMBs use Kipps.AI daily
4.9 / 5
Average Enterprise CSAT
500+
AI Agents in Production
50M+
Minutes of Audio Processed
<14 days
Average Deployment Velocity
FAQ
Questions Telecom teams actually ask.
Still weighing it up?
Bring one workflow and your current call script. We'll show you exactly where an agent would sit in your team.
Book a 20-minute demoAnswers common questions in the customer's own language, any time, and transfers to a person when needed. It runs on voice calls and WhatsApp and transfers to a person when the conversation needs one.
Pricing depends on volume and channels.See pricing
Related Workflows
More Telecom workflows you can automate
Discover how leading teams connect their full caller journey. Explore our complete guide to ai agents for telecom.
Calls
AI AgentNetwork issue reporting desk
Answers fault calls 24/7, records the issue, raises a ticket and alerts the right engineer for serious problems.
Explore workflow
CallsWhatsApp
AI AgentNew connection enquiries
Replies right away, understands location and plan needs, and books the installation visit.
Explore workflow
WhatsAppCalls
AI AgentRecharge reminders and plan upgrades
Reminds them before the plan expires, suggests a suitable plan and shares a quick recharge link.
Explore workflow
Calls
AI AgentKeeping customers from leaving
Calls customers who show signs of leaving, understands why and offers the right deal to keep them.
Explore workflow
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Get Started
Bring us your busiest customer support in local languages week.
Twenty minutes, one workflow, your current call script. We'll show you where an AI agent fits — and what it would take to go live in under 14 days.
20 minutesA real conversationMade in Udaipur, India
What happens in the room
- 01
Your subscriber flow
Walk us through your customer support in local languages cohort — where subscriber tickets land and calls drop.
- 02
The agent on your script
Hear plan upgrades, network checks, SIM activation queries and objections handled live.
- 03
Your pilot plan
Agreed acceptance checks, one circle or subscriber segment, live in under 14 days.