Trusted by 50+ Companies Worldwide
How to Get Started with Kipps Inbox
Get up and running in minutes with our simple three-step process
Connect Your Channels
Link WhatsApp, web chat, SMS, and more in minutes
Configure AI Agent
Set routing rules, auto-replies, and knowledge base
Go Live Instantly
Your team is ready — respond to every message from day one
Powerful Features for Modern Support Teams
Everything you need to automate and scale your customer conversations
AI-Powered Unified Inbox
All customer conversations — WhatsApp, chat, SMS, voice — in one smart inbox with AI auto-replies and human takeover.
Key Capabilities
- Conversation status (open, resolved)
- AI confidence score
- Unknown question detection
- Response time tracking
Team Collaboration & Routing
Smart routing assigns conversations to the right agent automatically. Internal notes, mentions, and team handoffs made easy.
Key Capabilities
- Multi-agent assignment
- Internal notes & mentions
- Role-based access control
- Agent performance tracking
Automation & Workflows
🚀 Coming SoonSet up automated workflows for FAQs, escalations, and follow-ups. Let AI handle repetitive tasks so your team can focus on impact.
Key Capabilities
- Trigger-based automations
- SLA & escalation rules
- Canned response library
- Auto-close idle chats
Everything You Need to Scale Customer Support
Discover powerful capabilities that help you manage conversations, automate responses, and deliver exceptional customer experiences at scale.
Instant Lead Notifications
Get instantly notified on hot and warm lead status updates. Never miss a high-intent prospect again.
- Real-time alerts for hot and warm leads
- Instant push notifications on mobile and desktop
- Prioritize high-intent conversations automatically
- Keep track of lead qualification status
AI Responds, Humans Take Over
AI will reply to initial inquiries instantly. But if a human wants to take over, it's super easy with our seamless handoff.
- Instant, 24/7 AI responses to common queries
- One-click human takeover when needed
- Full conversation context retained during handoff
- Seamless collaboration between your team and AI
Analytics & Reporting
Track performance metrics and gain insights into customer behavior with comprehensive analytics.
- Real-time conversation and agent metrics
- Customer engagement and satisfaction scores
- First response & resolution time tracking
- Custom reports and data exports
100+ Integrations Ready
Connect seamlessly with your existing tools and workflows. No complex setup required — just plug and play.
What Our Customers Say
Real results from companies using Kipps.AI to transform their customer interactions and drive business growth
“Kipps.AI has transformed how we manage inquiries and business workflows. Since integrating Kipps AI, our website’s user retention has improved, with visitors actively using the Chat Agent to explore and navigate our offerings”
Frequently Asked Questions
Everything you need to know about Kipps Inbox