Introduction
WhatsApp analytics Kipps.AI now includes an organisation-wide view. WhatsApp Organization Analytics puts all your key WhatsApp metrics in one dashboard, so you don't have to stitch together reports from individual agents.
Feature Highlights
- Universal Metrics Layer: See overall WhatsApp usage and engagement across your organisation.
- Support Metrics Layer: Track resolution rates, human handover times, and SLA adherence.
- Sales Metrics Layer: Measure sales results on WhatsApp, including sales template performance.
- Flexible Filtering: Filter by a specific WhatsApp phone number or all numbers, and by time range (1 day, 7 days, 30 days).
How to Use
- Navigate to the "Analytics" section in your dashboard.
- Select the "WhatsApp" tab.
- Choose a specific WhatsApp number from the dropdown, or leave it blank to view data for all numbers.
- Select your desired time range (1d, 7d, or 30d).
- Switch between the "Universal," "Support Metrics," and "Sales Metrics" layers to view the relevant performance indicators.
Benefits
- Unified View: One organisation-wide picture of WhatsApp performance.
- Comprehensive Insights: Resolution rates, handover/SLA, agent performance, and sales templates in one place, giving you organisation WhatsApp metrics Kipps tracks automatically.
- Efficient Analysis: Filter by number and time range to spot trends.
Example Workflow
A customer success manager wants to know how the support team did on WhatsApp last week. They open Analytics, choose the WhatsApp tab, pick 7 days, and switch to "Support Metrics". They see average resolution time, human handovers, and SLA performance across all numbers.
Result
How do I see WhatsApp performance for my whole organisation? Go to "Analytics", open the "WhatsApp" tab, and leave the number blank to include all numbers. WhatsApp analytics Kipps.AI gives you a filterable WhatsApp bot analytics dashboard Kipps teams can use to make better decisions.
See Also
- Whatsapp Agent
- Whatsapp Inbox
- Whatsapp Campaign
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