Global Analytics — Sentiment, CSAT & Call Insights

Introduction

Global Analytics now gives you a fuller picture of how your voice agents are doing. AI call analytics CSAT Kipps.AI brings caller sentiment, CSAT scores, and call outcomes into one dashboard, so you don't have to piece data together from different places.

Feature Highlights

• Caller Sentiment Analysis: See the emotional tone of calls to spot coaching and process gaps. Call sentiment analysis Kipps runs on every call.
• Customer Satisfaction (CSAT) Scores: Track satisfaction for voice interactions as a clear quality metric.
• Call Outcomes and Trends: See top topics, average handling time, and call volume trends.

How to Use

1. Go to Analytics → Global Analytics.
2. You'll now see caller sentiment, top call topics, a CSAT score, call outcomes, and call volume trends alongside your existing metrics.
3. Reach out to support if you'd like your call topics customized to match your business.

Benefits

• Clearer Performance Picture: Know how your agents are performing without digging through raw call logs.
• Actionable Insights: Spot trends and areas to improve quickly.
• Simpler Reporting: All key voice analytics in one place.

Example Workflow

A contact centre manager opens Global Analytics and sees a dip in CSAT alongside a rise in negative sentiment. The top call topics for that period point to a recent product update. They flag it to the product team and coach agents on related questions, and satisfaction recovers.

Result

How do I see CSAT scores for my AI voice agent? Go to Analytics → Global Analytics, where your voice agent CSAT score India teams track sits next to sentiment and call outcomes. AI call analytics CSAT Kipps.AI gives you a deeper, more useful view of every customer conversation.

See Also

• Global Analytics dashboard
• Voice Agent