Global WhatsApp Inbox

Introduction

The Global WhatsApp Inbox is a powerful new feature that centralizes all WhatsApp communication across multiple business numbers, teams, and regions into a single unified dashboard. This integration enhances the AI Voice Agent’s ability to coordinate with WhatsApp chats, enabling smarter, faster, and more consistent customer interactions. With the Global WhatsApp Inbox, users can expect improved response efficiency, seamless collaboration between AI and human agents, and complete visibility over all conversations. This feature is designed to streamline communication, reduce response times, and enhance the overall customer experience by ensuring that no message goes unnoticed and that every interaction is handled effectively. Whether you're managing a small team or a large enterprise, the Global WhatsApp Inbox provides the tools you need to stay organized and responsive in your customer communications.

Feature Highlights

• Unified Messaging
  Aggregate all WhatsApp messages from multiple business numbers into one central inbox, ensuring no message is missed.
• AI-Human Collaboration
  Allow the AI Voice Agent to read, respond, or draft replies while enabling human agents to take over complex chats effortlessly.
• Seamless Handoffs
  Enable smooth handover between WhatsApp chat and the voice agent, ensuring continuity in customer conversations.
• Workflow Integration
  Connect WhatsApp messages to your CRM, automation workflows, and ticketing systems for streamlined operations.
• Real-Time Insights
  Access analytics on message volume, response times, agent performance, and AI resolution rates—across markets and departments.

How to Use

Global WhatsApp Inbox Configuration

1. Access Inbox
   After logging in, navigate to the Inbox section in the left sidebar to access and manage your WhatsApp messages.

2. Enable Human Response
   Under AI Response Settings, toggle the Enable Human Responses switch on if you require manual human agents to reply.
   Note: Enabling manual replies overrides AI responses for specific conversations.

Review AI Behavior
By default, the AI will respond to all incoming messages. Be aware that messages older than 24 hours require the use of pre-approved WhatsApp templates.