Introduction

We’ve introduced WhatsApp Functions inside WhatsApp Agents, enabling automated, instruction-driven messaging directly from your agent workflows. This update centralizes WhatsApp communication, simplifies automation, and allows teams to send messages using natural language triggers.

Whatsapp Agents Can Now Trigger Template-Based WhatsApp Messages on user request

We’ve introduced WhatsApp Functions inside WhatsApp Agents, enabling automated, instruction-driven messaging directly from your agent workflows.

This update centralizes WhatsApp communication, simplifies automation, and allows teams to send messages using natural language triggers.

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1. WhatsApp Agent Creation

What’s New

Users can now create a dedicated WhatsApp Agent designed specifically for managing WhatsApp communication and automation.

Why It Matters

• Centralizes all WhatsApp messaging logic in one place
• Simplifies automation setup and management
• Supports scalable communication workflows

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2. WhatsApp Function Creation

What’s New

Inside a WhatsApp Agent, users can create reusable WhatsApp Functions that define how messages should be sent.

Configuration Options

• Function Name
  Assign a unique and identifiable name.

• Description
  Provide a clear explanation of the function’s purpose.

• Template Selection
  Choose from pre-approved WhatsApp message templates.

Benefit

Ensures messaging is consistent, compliant, and reusable across workflows.

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3. Default Instruction Configuration

What’s New

Users can define default instructions that control when and how a WhatsApp Function is triggered.

Example Instruction

Send this message when a user asks about their order status.

Benefit

Enables rule-based automation without requiring manual actions.

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4. User Interaction Flow

What’s New

WhatsApp messages can now be triggered using natural language commands.

Example Command

Send a message to this number.

How It Works

1. The agent identifies the relevant WhatsApp Function
2. Applies the selected message template
3. Follows the configured instructions
4. Sends the message automatically

Benefit

Removes technical complexity and allows conversational automation.

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User Guide: How to Use WhatsApp Functions

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Step 1: Create a WhatsApp Agent

1. Navigate to Agents
2. Click Create Agent
3. Select WhatsApp Agent

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Step 2: Add a WhatsApp Function

1. Open the created agent
2. Click Add Function
3. Enter:
   • Function Name
   • Description
4. Select a WhatsApp message template

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Step 3: Configure Default Instructions

Define when the function should run.

Example Triggers

• On user request
• After a specific event
• Based on workflow conditions

Example

Automatically send a welcome message when a new user registers.

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Step 4: Trigger the Function

When a user says:

Send a message to this number.

The agent will:

• Select the configured template
• Follow predefined instructions
• Send the WhatsApp message automatically

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How This Improves User Experience

• Simplicity — Natural language replaces manual messaging steps
• Automation — Messages trigger automatically based on rules
• Personalization — Templates and instructions ensure relevant communication
• Efficiency — Faster responses with reduced operational effort

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What’s New at a Glance

✅ Integrated WhatsApp messaging directly within agents
✅ Easy WhatsApp template selection and management
✅ Instruction-based automation for precise control
✅ Conversational triggers using simple user commands

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Summary

The new WhatsApp Functions capability enables seamless automation and personalization of WhatsApp communication.

By combining templates, instructions, and conversational triggers inside a dedicated agent, teams can deliver timely, consistent, and scalable messaging — without relying on manual workflows or external tools.

This update empowers businesses to engage customers more effectively, enhance user experience, and drive better outcomes through intelligent automation.