WhatsApp Template Button Flow Triggers

Introduction

With WhatsApp button trigger flow Kipps.AI support, your WhatsApp flows can now tell which Quick Reply button a customer tapped on a template and send them down the matching path.

Feature Highlights

• Granular Flow Branching: Each tap gets its own path.
• Universal Template Support: Campaign, inbox, or API.
• Priority Routing: Taps beat the current state.
• Opt-in Configuration: Existing flows unchanged.

How to Use

1. Open a WhatsApp flow agent's Conversation Start node.
2. Click "Add a template trigger".
3. Select one of your approved templates that includes Quick Reply buttons (only templates with Quick Reply buttons will be displayed).
4. The Quick Reply buttons from the chosen template will automatically appear as separate rows.
5. Drag a wire from each button's handle to the specific part of the flow where that tap should lead.
6. A fixed "Normal message" row is always present to catch any messages that do not match a configured button, ensuring existing flows function as before if this feature is not utilized.

Benefits

• Consistent Behavior: Works from campaign, inbox, voice follow-up, or API.
• Reliable Interaction Handling: A tap is never missed, even mid-flow or handed off to AI.

Example Workflow

A customer gets a template with "Product Info," "Support," and "Talk to Sales." "Product Info" opens product details, "Support" goes to an FAQ or live agent queue, and "Talk to Sales" connects to a sales rep. WhatsApp template button automation India businesses set up visually.

Result

How do I start a different WhatsApp flow for each template button? Add a template trigger and wire each button. The WhatsApp button trigger flow Kipps.AI feature lets you click button start flow Kipps journeys from any template.

See Also

• Flow Builder
• WhatsApp Campaign Templates
• WhatsApp Inbox