Flow-Based WhatsApp Agent

Introduction

The new Flow-Based mode lets you build a flow based WhatsApp agent Kipps.AI runs on rules you design in a visual drag-and-drop builder. Flow agents follow set paths, so they cost less and reply faster.

Feature Highlights

• Visual Flow Builder: Drag-and-drop conversation flows with no coding.
• Cost Efficiency: Handle routine questions without invoking an AI model every time.
• Deterministic Responses: Instant, predictable replies.
• Smooth Handoffs: Pass conversations to AI agents or human agents when needed.

How to Use

1. Create or edit a WhatsApp Agent.
2. Select Flow-Based as the agent type.
3. Build your workflow by dragging and connecting nodes in the Flow Builder.
4. Configure each node according to your business process.
5. Save the flow and assign a WhatsApp number to the agent.
6. Incoming messages will now be processed through the configured flow instead of the AI model, unless the flow explicitly transfers the conversation to an AI agent or a human agent.

Benefits

• Reduced LLM Costs: No AI calls for rule-based conversations.
• Flexible Handoffs: Move between Flow, AI, and Human agents in one conversation.
• Empowered Users: A no code WhatsApp flow bot Kipps teams can maintain themselves.

Example Workflow

A customer asks about their order status. The flow asks for the order number, checks it via an API, and replies "Your order #12345 is out for delivery". If they ask something more complex, the flow hands over to an AI or human agent. A WhatsApp decision tree bot India businesses can build quickly.

Result

What is a flow-based WhatsApp agent? A bot that follows a path you design rather than generating every reply with AI. A flow based WhatsApp agent Kipps.AI hosts keeps costs low and answers consistent.

See Also

• WhatsApp AI Agent
• WhatsApp Inbox
• Human Handoff
• WhatsApp Templates
• Contact Tags
• WhatsApp Analytics
• API/Webhook Integration