WhatsApp Visual Flow Builder — Button/List Click Handling

Introduction

The WhatsApp visual flow builder Kipps.AI provides lets you create interactive, multi-step conversations without code. This update improves how button and list taps are handled.

Feature Highlights

• Reliable Button/List Tap Recognition: A button or list tap always moves the flow along its own path, whatever the flow is waiting for.
• Intuitive Visual Design: Connect nodes on a canvas, a drag drop WhatsApp bot builder India teams can use.
• Configurable Input Handling: Set input types (text, date, number, email, phone, regex) and timeouts per node.

How to Use

1. Open a WhatsApp Agent and navigate to the Flow Builder tab.
2. Drag and drop various nodes onto the canvas, such as Start, Text Message, Reply Buttons, List Menu, Text/Date/Image/Location Input, Condition, Template, Human Handoff, and End Chat.
3. Wire these nodes together using edges to define the conversational flow.
4. Publish the flow to activate it for incoming WhatsApp messages.
5. Incoming messages are routed through this graph; tapping any button or list item now reliably advances the flow along that button's own edge, whatever the conversation is waiting for.

Benefits

• Codeless Conversation Building: No code needed.
• Reliable User Interaction: Taps are always recognised. A button click flow WhatsApp Kipps handles correctly every time.
• Prevent Stuck Conversations: Validation and timeouts.

Example Workflow

A customer sees a list menu with "Product Inquiry," "Support," or "Billing" and taps "Support." Even if the flow was waiting for text input from an earlier step, the tap is honoured and the customer moves to the support branch.

Result

Why isn't my WhatsApp bot responding to button taps? Older flows could miss taps when waiting for other input; the WhatsApp visual flow builder Kipps.AI now always follows the tapped button's path.

See Also

• WhatsApp Agent
• WhatsApp Inbox
• Knowledge Base