WhatsApp carousel templates are now supported.
Carousel Template Support
What’s New
WhatsApp carousel (a single post that contains multiple photos and/or videos (up to 10) that users can swipe through, acting like a digital photo album or gallery to share more content, tell a story, or provide detailed information in one place, boosting engagement and reach) templates are now supported. You can send a single message containing multiple cards, each showcasing different content.
Why This Matters
Carousels allow you to present multiple options or pieces of information in a structured, interactive format without overwhelming recipients with multiple messages.
Key Benefits
- More engaging and visually structured communication
- Allows customers to explore multiple products, offers, or updates in one place
- Encourages higher interaction and response rates
Available in: Inbox and Campaigns
Summary of Improvements
These enhancements make WhatsApp messaging more powerful and effective:
- Clearer communication through custom document names
- Richer engagement with interactive carousel messages
- Greater flexibility across both Inbox and Campaign workflows
Together, these updates help teams deliver information in a way that is easier to understand, more professional in presentation, and more engaging for end users.
See Also
Related Features
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