WhatsApp Coexistence

Introduction

Many businesses already run their customer conversations through the WhatsApp Business App before adopting automation. Switching to the WhatsApp Business Platform used to mean losing your number's chat history or forcing your team off the app entirely. With WhatsApp Coexistence, kipps.ai now supports Meta's coexistence capability—letting you connect your existing WhatsApp Business App number via Embedded Signup and run AI agents and human agents side-by-side on that same number, with contacts and chat history fully preserved.

Feature Highlights

• Embedded Signup Migration: Link your existing WhatsApp Business App number to kipps.ai in a few clicks—no new number, no re-onboarding customers.
• Preserved Chat History: Existing contacts and conversation history carry over, so nothing is lost in the transition.
• AI + Human Coexistence: Let kipps.ai AI agents handle automated responses and campaigns while your team continues replying manually from the WhatsApp Business App on the same number.
• Real-Time Sync: Messages sent or received from the app and the platform stay in sync, so both sides always see the full conversation.
• Seamless Handoff: Route conversations to a human agent in the app or back to an AI agent in kipps.ai without any gaps in context.

How to Use

1. Navigate to Channels → WhatsApp in your kipps.ai dashboard and select Connect via Coexistence.
2. Complete Meta's Embedded Signup flow using the phone number currently active on your WhatsApp Business App.
3. Confirm the migration—your existing contacts and chat history will sync automatically.
4. Configure which conversations are handled by AI agents versus routed to your team in the WhatsApp Business App.
5. Save your settings to start running both in parallel on the same number.

Benefits

• No Number Change: Keep the WhatsApp number your customers already know and trust.
• Zero History Loss: Migrate to platform-powered automation without wiping past conversations.
• Gradual Adoption: Let your team keep using the app for high-touch chats while AI agents take on volume, FAQs, and campaigns.
• Unified Customer Experience: Customers see one continuous conversation, regardless of whether AI or a human replied.

Example Workflow

A support team currently manages customer chats manually through the WhatsApp Business App. After enabling WhatsApp Coexistence, they connect their existing number to kipps.ai without losing a single contact or chat thread. AI agents immediately begin handling FAQs and order-status queries, while the support team continues handling escalations directly from the app—both working from the same live conversation thread.

Result

With WhatsApp Coexistence, kipps.ai removes the last barrier to WhatsApp automation adoption: businesses can now bring AI agents into their existing WhatsApp workflow instantly, without renumbering, re-onboarding customers, or losing conversation history.