WhatsApp Conversation Resolution & Reply Tracking

Introduction

WhatsApp conversation resolution Kipps.AI tracking gives every chat a clear outcome: resolved, unresolved, or abandoned. You can also see how each reply was produced.

Feature Highlights

• Conversation Outcomes: Each conversation ends as resolved, unresolved, or abandoned.
• Automatic Conversation Closure: Idle chats close after a set time.
• Reply Source Tracking: Messages are tagged AI, flow, human, WhatsApp Business app, or template.
• Improved Handoff Behavior: Clear ownership.
• Sales Lead Identification: Click-to-WhatsApp ad chats are tagged as sales.

How to Use

1. Click "Mark Resolved" on a conversation once you've handled it — it closes and shows a "Resolved" badge.
2. Click "Enable" manual reply to take over — it's assigned to you. Click "Disable" when done — it returns to the bot and closes (marked abandoned unless already resolved).
3. In WhatsApp Number Settings, set how many minutes a conversation can go quiet before it closes automatically.
4. Each message in the inbox shows a label (AI / Flow / Human / WA Business / Template).
5. A conversation started from a Click-to-WhatsApp ad is tagged as a sales conversation, even though the contact messaged first.

Benefits

• Clear Outcomes: No chats just going quiet.
• Accountability: Takeovers record who's handling the chat.
• Accurate Lead Tagging: Ad leads aren't mistaken for support.

Example Workflow

A customer arrives from a Click-to-WhatsApp ad, tagged as a sales lead. After "Flow" replies, an agent clicks "Enable" and replies as "Human". They click "Mark Resolved" when done. If the customer had gone silent, the chat would close as "Abandoned".

Result

How do I close a WhatsApp chat once it's handled? Click "Mark Resolved". WhatsApp conversation resolution Kipps.AI lets you mark conversation resolved WhatsApp Kipps style and track replies WhatsApp agent Kipps sends.

See Also

• Whatsapp Inbox
• Whatsapp Agent
• Analytics