Dynamic Values in AI Agent Prompts

Introduction

Dynamic value in AI Agent prompts allows you to reference real-time data such as contact fields, campaign inputs, or custom parameters directly within the agent's instructions. This feature enhances the agent's ability to generate personalized and contextually relevant responses, improving user engagement and satisfaction. By using dynamic values, you can create more accurate and personalized interactions, making your Voice and WhatsApp agents more effective in addressing user needs.

Setting the Agent's Prompt and Guidelines

1. Select Agent
   Choose an existing or newly created Agent Card.

2. Access Instructions
   Navigate to the AI Section and locate the Agent Guidelines text box.

3. Define Prompt
   Enter your detailed prompt and instructions here to define the agent's behavior.

4. Add Dynamic Fields
   To insert dynamic values (e.g., conversation context), type two curly brackets ({{) to trigger the dropdown menu, then select the required field.