Voice Agent Test Calls with Placeholder Values

Introduction

Testing Voice Agents with placeholder values allows you to simulate real user inputs by providing test data for dynamic variables such as name, age, and custom fields. This feature enables you to validate the agent's behavior and conversation flow without using real customer information. By entering placeholder values before running a test call, you can identify any issues with variable handling, response generation, and overall agent performance in a safe and controlled environment. This enhancement improves the quality of your Voice Agents and ensures a better user experience when they go live. Whether you're developing a new agent or refining an existing one, using placeholder values for test calls is an essential step in the development process to ensure that your agents respond accurately and effectively to a wide range of user inputs.

Voice Agent Test Calls – Placeholder Values

Overview

• Enables safe testing of voice agents using realistic sample data without touching real customer information.
• Helps identify conversation flow issues and variable errors before going live.
• Improves demo quality and personalization by simulating real user scenarios instantly.

How to Use Placeholder Values for Voice Agent Test Calls

Select Agent Choose the Voice Agent you want to test.

Open Dynamic Variables Click the button next to Test Agent to open the Dynamic Variables modal.

Enter Placeholder Values Provide test values for all available placeholders (e.g., full_name, age, and any custom fields).

Save Values Click Save to apply the placeholder data.

Run Test Agent Click Test Agent to start the call using the saved placeholder values.