Featured case studyTravel & Hospitality
65%
faster guest coordination
Automated guest coordination across Bali, Vietnam, and Thailand with multilingual AI travel desk agents.
Read the case studyHotel Review Management AutomationReviews and repeat stays.
Happy guests rarely leave reviews or book directly again. Hotel Review Management Automation from Kipps.AI is the workflow that closes the gap on WhatsApp, 24/7.
Part of Kipps.AI ai agents for hotels.
Live in under 14 daysEnglish + 5 Indian languagesWorks with your CRM
- agents in production
- 0+
- agents in production
- minutes of calls
- 0M+
- minutes of calls
- to go live
- <0 days
- to go live
Real result
65%
Faster traveller coordination
Do you have rooms this weekend?What is the rate for two nights?Can I get an airport pickup?Is early check-in available?Do you host weddings?What is included in the package?Can I upgrade my room?Can I talk to the front desk?Do you have rooms this weekend?What is the rate for two nights?Can I get an airport pickup?Is early check-in available?Do you host weddings?What is included in the package?Can I upgrade my room?Can I talk to the front desk?
Hotels & Hospitality teams already running on Kipps
Live Demo
Don't watch a demo. Take the call.
Enter a number and the Kipps agent calls you. Ask what a real customer or enquiry asks and hear how it answers.
- A real AI call — not a recording.
- Ask questions, test objections and explore options.
- English or Hindi, switched mid-call.
- No signup, no card, no app to install.
Prefer a guided walkthrough? Book 20 minutes
The Problem
The work that fills the day. And the gaps that open up.
A guest message waits until the front desk is free
Direct booking questions go unanswered while the team checks guests in, so the booking moves to a travel website.
Event enquiries need a fast, detailed reply
Wedding and banquet leads move on when the first response takes hours instead of minutes.
The guest is awake when the front desk is busy
Booking questions, late arrivals and event enquiries arrive during check-in peaks, at night, and on the days the team is fullest.
The late-night enquiry gets responded to the next morning — after competitors already responded.
Your desk10am–6pm
KippsEvery hour · every day
Capabilities
Six jobs off your team's plate. Inside guest feedback WhatsApp.
From the first conversation to the handoff, every step runs in one place.
01 · Reviews and repeat stays
Takes direct bookings on WhatsApp
Shares rates and availability, takes payment and confirms the booking in the same thread.
Englishहिन्दीमराठीதமிழ்বাংলাతెలుగు
English plus five Indian languages, with mid-call switching
See the voice stack02 · Reviews and repeat stays
Answers every call, 24/7
Shares prices, books the room and sends the confirmation on WhatsApp, including at night.
03 · Reviews and repeat stays
Qualifies event enquiries
Captures date, guest count and budget, shares packages and books a venue visit.
04 · Reviews and repeat stays
Sends pre-arrival messages
Check-in details, directions and add-ons such as airport pickup and room upgrades.
05 · Reviews and repeat stays
Asks for reviews and repeat stays
Collects feedback, invites happy guests to post reviews and flags complaints for the team.
06 · Reviews and repeat stays
Writes back to your PMS or CRM
Every booking, guest request and review is logged where your team works.
Omnichannel Follow-Up
The call ends. The conversation doesn't.
The thread they check
Confirmation, document checklist and next steps — in one WhatsApp conversation.
The booking confirmation
The booking confirmation
Dates, rate, check-in time and directions arrive in the same thread, with the payment receipt attached.
The pre-arrival checklist
The pre-arrival checklist
Guests are asked about arrival time, airport pickup and upgrades before they reach the property.
The PMS update
The PMS update
The booking, guest request and review invite are written back, so the front desk sees one record.
Opt-outs and human handovers are respected in the same thread. Every action is written back to your CRM.
Where it writes backIntegrations
Keep your CRM. Add the team that works it.
Already running an education CRM or admission management software? No migration in the middle of an admission cycle. Leads come in from your CRM; every call summary, score, stage and document status goes back.
No CRM yet? Kipps CRM is built in — leads, calls, scores and documents in one place.
No rip-and-replaceTwo-way sync
Works with the stack you already run
Leads in. Context out. No duplicate entry.
LeadSquared
Education CRM
Salesforce
CRM
Zoho
CRM
HubSpot
CRM
Your ERP via API
Custom systems
WhatsApp Business
Messaging
Razorpay
Payments
Google Sheets
Spreadsheets
Call summaries, lead scores, pipeline stage and document status are written back to the same lead record — not a second spreadsheet.
Safety & Guardrails
It only says what your team approved.
The approved answer set
- Room rates and availability — your current inventory
- Event packages — approved menus and pricing
- Check-in and checkout — your published times
- Add-ons — approved pickup and upgrade options
- Cancellation policy — your current terms
Not on the list? Kipps says it doesn't know, logs the question and passes the student to a counsellor with the full conversation.
No rate or availability promises
Only live inventory and approved rates. The agent never invents a package.
A human for special requests
VIPs, complaints and exceptions reach the front desk with the full conversation.
Guest privacy
Guest details are shared only with the team that needs them.
Your data, not our training set
Guest data is never used to train general models. Retention stays on your terms.
Full audit trail
Every booking, request and review is logged for your team.
Every answer traceable to a sourceCalling windows you setHuman handover
Need a specific approval workflow? We will map it before the pilot starts.
Talk it throughCase Studies
What changes when guest enquiries never wait on hold.
Guest ServicesConcierge & itinerary
70%
reduction in manual planning calls
Preference collection, room requests, and local tour recommendations delivered instantly over WhatsApp.
Read the case studyDirect Booking BotDirect reservations
24/7
instant quote & room booking
Answers room rates, amenities, and breakfast inclusions at midnight, converting direct bookings without OTA commissions.
Explore the workflowTestimonials
What Our Customers Say
Real results from companies using Kipps.AI to transform their customer interactions and drive business growth.
60% Cost Reduction
“Kipps.AI has transformed how we manage inquiries and business workflows. Since integrating Kipps AI, our website's user retention has improved, with visitors actively using the agent to explore and navigate our offerings.”
Achin Agarwal
CTO & Co-founder • Acquafront Infrastructure
50+ Enterprise companies and 100+ SMBs use Kipps.AI daily
4.9 / 5
Average Enterprise CSAT
500+
AI Agents in Production
50M+
Minutes of Audio Processed
<14 days
Average Deployment Velocity
FAQ
Questions Hotels & Hospitality teams actually ask.
Still weighing it up?
Bring one workflow and your current call script. We'll show you exactly where an agent would sit in your team.
Book a 20-minute demoAsks for feedback after checkout, invites happy guests to post reviews, flags complaints and offers credits for the next stay. It runs on WhatsApp and transfers to a person when the conversation needs one.
Pricing depends on volume and channels.See pricing
Related Workflows
More Hotels & Hospitality workflows you can automate
Discover how leading teams connect their full caller journey. Explore our complete guide to ai agents for hotels.
WhatsApp
AI AgentWhatsApp bookings
Shares room rates and availability, takes payment and confirms the booking on WhatsApp.
Explore workflow
Calls
AI Agent24/7 phone reservations
Answers every call, shares prices, takes the booking and sends the confirmation on WhatsApp.
Explore workflow
WhatsAppCalls
AI AgentWedding and event enquiries
Asks for the date, guest count and budget, shares packages and books a venue visit with your team.
Explore workflow
WhatsApp
AI AgentPre-arrival messages and add-ons
Sends check-in details and directions, and offers early check-in, airport pickup and room upgrades.
Explore workflow
Hotels & Hospitality AI Playbooks & Guides
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AI for Hospitality: How Hotels in India Are Using AI to Improve Guest Experience and Cut Costs
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AI in Hospitality India: How Hotels Are Using AI to Deliver 5-Star Guest Experiences
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Get Started
Bring us your busiest reviews and repeat stays week.
Twenty minutes, one workflow, your current call script. We'll show you where an AI agent fits — and what it would take to go live in under 14 days.
20 minutesA real conversationMade in Udaipur, India
What happens in the room
- 01
Your reservation & guest flow
Walk us through your reviews and repeat stays pipeline — where guest enquiries and banquet requests land.
- 02
The agent on your script
Hear room availability, tariff plans, dining packages and guest requests handled live.
- 03
Your pilot plan
Agreed acceptance checks, one property or booking desk, live in under 14 days.