Keep Testing Data Out of Your Real Conversations in Chat Bot

# Keep Testing Data Out of Your Real Conversations in Chat Bot

We have introduced Portal User Filtering in your chat logs, ensuring that your business data remains clean and your testing remains transparent.

You can now isolate your internal testing sessions from real customer interactions with a single click.

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## What’s New

• Tester vs. Real User Tags: Every conversation is now tagged as either "Portal" (Testing) or "Real User."
• Advanced Log Filtering: New filter options in the Chat Log dashboard to include or exclude portal sessions.

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## What This Solves

Previously:

• All chat interactions were mixed in one list
• Admins testing their bots would unintentionally "inflate" lead and engagement metrics
• It was difficult to find real customer conversations in a sea of test messages

This led to:

• Inaccurate business reporting
• Wasted time manually identifying "fake" test chats
• Confusion when debugging real-world user issues

Now, your testing environment is clearly separated from your production data.

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## How to Use

1. Go to the Chats section in your sidebar.
2. Locate the new Filter icon at the top of the log list.
3. Select "Real Users Only" to view customer interactions.
4. Select "Portal Only" to review your own internal testing sessions.
5. View the status tag on each conversation entry for instant identification.

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## Why This Matters for Your Business

### Accurate Reporting
Make data-driven decisions based on real customer behavior, not your own internal tests.

### Faster Debugging
Isolate the exact sessions where you were testing new bot logic without searching through hundreds of real logs.

### Clean CRM Data
Ensure that only real customer sessions are promoted to your sales and lead management workflows.

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## Key Benefits

• Data Integrity — Pure production metrics for better decision making
• Instant Identification — Know exactly who was behind every chat
• Focused Analysis — Dive deep into real customer pain points
• Zero Confusion — Test as much as you want without fear of skewing data

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## User Impact

### For Admins

• Much cleaner chat log overview
• Confidence that dashboard numbers reflect real business growth
• Faster identification of real customer leads

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## Summary

Portal User Filtering ensures total data transparency by allowing admins to separate internal testing from real-world user interactions, resulting in cleaner logs and more accurate business reporting.

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