Select the Right Voice Faster with Voice Preview Playback

You can now listen to voice previews before selecting a voice, making it easier to choose the right tone and style for your AI agents.

This feature is available across both Voicebot and WhatsApp agent TTS settings.

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What’s New

• Play button for each voice to preview audio instantly
• Voice preview available in:
  • Voicebot TTS settings
  • WhatsApp agent TTS settings
• Faster and more informed voice selection workflow

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What This Solves

Previously:

• Users had to select a voice without hearing it
• Trial-and-error was required after saving configuration
• Voice selection was time-consuming and inconsistent

This led to:

• Poor voice-to-brand alignment
• Repeated configuration changes
• Slower setup process

Now, users can preview voices instantly before selecting, eliminating guesswork.

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How to Use

1. Open your AI agent (Voicebot or WhatsApp)
2. Go to Speech Settings / TTS configuration
3. Select your provider (e.g., Cartesia)
4. Select your model
5. Select/Add your api key if required
6. View the list of available voices
7. Click play icon to preview
8. Choose the voice and save settings

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Why This Matters for Your Business

Better Voice Selection

Choose voices that align with your brand tone and audience expectations.

Faster Setup

Eliminate trial-and-error by making decisions upfront.

Improved User Experience

Deliver more natural and appropriate voice interactions.

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Key Benefits

• Instant feedback — Hear voices before applying
• Reduced iteration — Fewer configuration changes
• Better customization — Match tone, style, and persona
• Consistent experience — Same workflow across channels

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User Impact

For Users

• Easier and faster voice selection
• More confidence in chosen voice
• Reduced need for repeated testing

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Summary

Voice preview playback simplifies the voice selection process by allowing users to listen before choosing, reducing guesswork and improving overall interaction quality across Voicebot and WhatsApp.

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