Introducing Kipps Inbox as a Mobile App, All Your Conversations in One Place

We are excited to launch Kipps Inbox, a unified communication workspace built for teams who are done juggling apps, missing leads, and losing context across channels.

Every WhatsApp message, phone call, and web chat now lives in one place, with AI handling the volume and your team handling the relationships.

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What's New

• Unified Multi-Channel Inbox — WhatsApp, voice calls, and web chat in a single view
• AI ↔ Human Handover — Switch between AI and manual replies instantly with one toggle
• Full Conversation History — Every message, call, and chatbot interaction per contact, in one scrollable view
• AI Calling with Full Control — Manage calls from mobile, forward to a human agent in real time, and never miss a lead
• Campaign Management — Launch and track WhatsApp outreach campaigns directly from the inbox
• Team Collaboration — Assign conversations, leave internal notes, and resolve threads together
• Performance Analytics — Monitor response times, conversation outcomes, and team efficiency in real time

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What This Solves

Previously:

• Teams managed WhatsApp on personal phones with zero visibility
• Calls, chats, and messages lived in completely separate tools
• Managers had no insight into what the AI said or how the team was performing
• Leads were lost because no one knew who was supposed to reply

This led to:

• Duplicated replies and missed follow-ups
• No single view of a customer's full conversation history
• Slower response times and lost conversions
• Burnout from constant app-switching

Now, every customer interaction is centralised, auditable, and actionable — for both your AI agents and your human team.

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How to Get Started

1. Download the app from the App Store or Google Play Store.
2. Sign in with the email address you already use on the Kipps portal.
3. All your organisation's data will appear instantly — chat logs, call history, WhatsApp inbox, qualified leads, AI interactions, and human handovers.

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Why This Matters for Your Business

Never Miss a Lead

Every inbound message — regardless of channel — is captured, assigned, and responded to. No more leads slipping through because someone missed a WhatsApp notification.

AI and Humans, Working Together

AI handles the volume. Your team handles the relationships. The handover between the two is seamless, instant, and context-aware.

Full Visibility for Managers

See exactly how your team is performing, how quickly conversations are being resolved, and where bottlenecks are forming — all from one dashboard.

Scale Without Hiring

Handle significantly more conversations without growing your headcount. Let AI absorb the repetitive load so your team focuses on high-value interactions.

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Key Benefits

• One Inbox — No more switching between WhatsApp, dialers, and live chat tools
• Instant Handover — AI to human in one tap, with zero context lost
• Complete History — Every interaction with a contact, all in one place
• Real-Time Collaboration — Your whole team, working on conversations together
• Actionable Analytics — Data that helps you improve, not just report

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User Impact

For Sales Teams

• Faster follow-ups and higher conversion rates
• No more leads lost to app chaos or missed notifications

For Support Teams

• Quicker resolutions with full conversation context always visible
• AI handles FAQs, so agents focus on complex issues

For Managers

• Real-time visibility into team performance and conversation outcomes
• Clear data to optimise workflows and staffing

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Summary

Kipps Inbox brings every customer conversation, WhatsApp, calls, and web chat into one unified mobile workspace, with AI and human collaboration seamlessly built in. Respond faster, convert more, and give your team the clarity they need to do their best work.