Chatbot File Upload Support

Introduction

With chatbot file upload Kipps.AI support, customers can share documents, images, and other files right inside the chat. Support agents and automated flows get the exact context they need to solve problems faster, without switching to email.

Feature Highlights

• Multi-format Support: Accept PDFs, PNGs, JPEGs, and CSVs in the chat window, including full chatbot PDF upload support.
• Secure File Handling: All uploaded files are scanned for malware and encrypted at rest.
• Agent Dashboard Integration: Uploaded files appear instantly in the human agent's live chat console.

How to Use

1. Navigate to the Chatbot Settings in your admin dashboard.
2. Toggle the "Enable File Uploads" option under the Chat Widget configuration.
3. Define the allowed file types and maximum file size limits (e.g., up to 10MB).
4. Save changes to instantly update your live chatbot widget.

Benefits

• Faster Resolution Times: Customers share screenshots of errors straight away, cutting down back-and-forth.
• Smooth Handover: When a chat is escalated, human agents receive the uploaded files automatically, with full context.
• Better Experience: Customers can upload documents AI agent Kipps conversations need without leaving the chat.

Example Workflow

A customer hits an error during checkout. Instead of describing it, they click the attachment icon in the chatbot and upload a screenshot. The chatbot routes the file to the support team, and the agent spots the bug and fixes it in seconds.

Result

Can customers send files to a chatbot? Yes. Turn on "Enable File Uploads" in Chatbot Settings and they can share PDFs, images, and CSVs up to the size limit you set. Chatbot file upload Kipps.AI support makes your help desk more interactive and context-rich, lowering resolution times and raising customer satisfaction.