Chatbot File Upload Support

Introduction

Our new Chatbot File Upload feature allows users to share documents, images, and other files directly within the chat interface. This bridges the communication gap, enabling support agents and automated systems to resolve queries faster with exact visual or textual context. No more switching to email just to send a screenshot or a PDF invoice.

Feature Highlights

• Multi-format Support: Accept PDFs, PNGs, JPEGs, and CSVs directly within the chat window.
• Secure File Handling: All uploaded files are scanned for malware and encrypted at rest to ensure user and system security.
• Agent Dashboard Integration: Uploaded files are instantly accessible to human agents within their live chat console.

How to Use

1. Navigate to the Chatbot Settings in your admin dashboard.
2. Toggle the "Enable File Uploads" option under the Chat Widget configuration.
3. Define the allowed file types and maximum file size limits (e.g., up to 10MB).
4. Save changes to instantly update your live chatbot widget.

Benefits

• Faster Resolution Times: Customers can instantly share screenshots of errors, reducing back-and-forth troubleshooting.
• Seamless Handover: Human agents receive the uploaded files automatically when a chat is escalated, preserving full context.
• Improved User Experience: Provides a modern, frictionless communication channel for your customers.

Example Workflow

A customer encounters an error during checkout. Instead of describing the issue, they click the attachment icon in the chatbot, upload a screenshot of the error, and the chatbot automatically routes the file to the support team, allowing the agent to identify the bug and resolve the issue in seconds.

Result

With chatbot file uploads enabled, your team can deliver a more interactive, efficient, and context-rich support experience, significantly lowering resolution times and boosting customer satisfaction.