Demo bookings up 65%.
Every call handled instantly.
KaushikDhwanee Music Academy used Kipps AI to replace inconsistent front-desk call handling with a structured AI counsellor — converting more inbound enquiries into confirmed demo sessions, fully automatically.
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Results at a glance
Great courses.
Missed enquiries.
KaushikDhwanee Music Academy attracted strong inbound interest for courses like Guitar, Keyboard, Vocal, and Bharatanatyam — but inconsistent front-desk handling meant many parents and students dropped off before scheduling a demo. There was no structured flow, no scalable follow-up, and no reliable way to convert first calls into admissions.
- High inbound enquiry volume but low demo class conversion
- Parents asking repeated questions about timings, certifications, and course options
- No fixed front-desk counselling flow for inbound calls
- Inconsistent fee handling creating confusion and trust issues
- Missed follow-ups due to incomplete detail collection
- Difficulty managing adult students and child admissions differently
- Manual call handling created operational pressure and lead leakage
A structured AI front-desk.
Always available. Always consistent.
Kipps AI replaced manual, inconsistent call handling with a structured AI voice counsellor that follows approved academy protocols on every call — 24/7.
AI-Powered Inbound Call Handling
The AI voice agent managed incoming parent and student calls naturally, ensuring every enquiry received immediate attention without missed opportunities.
Course Identification Before Counselling
Before discussing timings or demos, the AI first confirmed exactly which course the caller wanted — avoiding confusion and improving conversion quality.
Strict Knowledge-Base-Only Responses
The system answered only from approved academy information — course timings, certifications, class packages, demo process, and academy details. This eliminated wrong information and improved parent confidence.
Smart Demo Booking Flow
Every caller was guided toward a free demo class with proper slot selection, student detail collection, parent details, and confirmation via WhatsApp and email.
Adult Mode + Child Mode Handling
The AI intelligently handled adult learners and child admissions differently, improving personalisation and avoiding unnecessary questions.
Escalation for Unknown Questions
Any question outside the approved knowledge base was safely transferred to a team member, ensuring professionalism and zero misinformation.
More demos.
Less manual work.
“Before Kipps AI, many parents called but never booked a demo — they either got inconsistent information or were put on hold. Now every caller gets an immediate, structured response, the right course is identified, and demos are booked automatically. Our front-desk team can finally focus on serious enrollments.”
“The AI sounds like a real academy counsellor — it understands which course the parent wants, answers only what it should, and books the demo without any confusion. Parent trust has improved significantly.”
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