Product Changelog

Stay up to date with new features, improvements, and bug fixes. We're constantly working to make your experience better.

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AI Voice Agent

Warm Call Transfer

Your voice agent now briefs a team member before handing over a call, so the caller never has to repeat themselves.

October 21, 2026

C V CHARAN

AI Voice Agent

Smart Skills for Voice Agents

Turn on ready-made skills for your voice agent with one click, without writing any prompts.

October 8, 2026

C V CHARAN

AI Voice Agent

Call My Phone (Outbound Test Call)

Test your voice agent on a real phone call by having it dial your own number directly from Agent Studio, alongside the existing browser-based Test Agent call.

September 28, 2026

C V CHARAN

Analytics

WhatsApp Organization Analytics

Org-wide WhatsApp analytics with Universal, Support, and Sales metric layers, filterable by phone number and time range.

September 22, 2026

C V CHARAN

Analytics

Global Analytics — Sentiment, CSAT & Call Insights

Global Analytics for voice agents now shows caller sentiment, a customer satisfaction (CSAT) score, call outcomes, average handling time, and call volume trends — all in one place.

September 11, 2026

Bhuvnesh Choudhary

Product Changelog

Warm Call Transfer

Smart Skills for Voice Agents

Call My Phone (Outbound Test Call)

WhatsApp Organization Analytics

Global Analytics — Sentiment, CSAT & Call Insights

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