Kipps.AI integration with Wix

About Wix

Wix Website Builder is a user-friendly platform that is perfect for creating professional websites with ease. It features a simple drag-and-drop editor, allowing users to customize templates without any coding skills. With hundreds of designer-made templates and a variety of apps, Wix caters to diverse needs, from personal blogs to online stores. The platform supports SEO optimization and mobile responsiveness, and offers robust e-commerce tools. Wix also includes integrated marketing features like email campaigns and social media integrations. Backed by reliable customer support and continuous updates, Wix is an excellent choice for individuals and businesses looking to establish a strong online presence effortlessly.

Wix's Custom Code tool is one of the more flexible ways to add a third-party script to a site, letting you control exactly which pages the code loads on and whether it loads in the head or body of the page. That flexibility makes Wix a great fit for adding a Kipps.AI agent, whether you want the widget live across your entire site or scoped to specific pages, like your pricing or contact page, where visitors are most likely to have questions. This guide walks through adding the code correctly, what to watch out for, and how to configure the integration so it's genuinely useful rather than just present.

Before you start: prerequisites

• A published Wix site with a connected domain. Wix's Custom Code feature requires your site to be published and have a domain connected before code snippets can be added — this is a Wix platform requirement, not a Kipps.AI one.
• A Kipps.AI account with a configured agent. Sign up at app.kipps.ai, build out your agent's knowledge base, and set its business hours before pointing real traffic at it.
• Your Kipps.AI embed script, copied from the install or integrations section of your Kipps.AI dashboard.
• Owner or admin access to your Wix site's dashboard, since Custom Code settings live under site-wide settings that are typically restricted to owners and admins.
• A decision on scope. Know upfront whether you want the widget on every page or only specific ones — Wix's Custom Code tool asks you this directly when you add the snippet.

Step-by-step integration guide: adding custom code to your site

Important: Before you begin, make sure your site is published and has a connected domain. Wix will not let you add or apply custom code snippets to an unpublished site.

Step 1: Open Settings

Go to Settings in your site's dashboard. This is the same dashboard area where you manage domain settings, SEO tools, and site-wide preferences.

Step 2: Find the Custom Code tab

Click the Custom Code tab in the "Advanced" section. This is Wix's dedicated home for third-party scripts like analytics tags, tracking pixels, and — in this case — the Kipps.AI widget.

Step 3: Start a new code snippet

Click Add Custom Code at the top right. This opens a form where you'll paste your script and configure exactly how and where it should load.

Step 4: Paste your Kipps.AI script

Paste the code snippet from your Kipps.AI dashboard into the text box provided.

Step 5: Name your snippet

Enter a clear name for your code, such as Kipps.AI chatbot. This is just a label for your own reference inside the Wix dashboard — it makes the snippet easy to find later if you ever need to edit or remove it.

Step 6: Choose which pages it loads on

Select an option under Add Code to Pages. Choosing All pages gives you site-wide coverage, which is the right choice for most businesses that want visitors to be able to reach the chatbot no matter where they land. If you'd rather limit the widget to specific pages — for example, only your pricing or contact page — Wix lets you select individual pages instead.

Step 7: Choose where in the page it loads

Choose where to place your code under Place Code in, selecting Head. Loading in the head ensures the script initializes early and reliably, which is the standard placement for a chat widget like Kipps.AI's.

Step 8: Apply your changes

Click Apply. Wix will save the snippet and begin serving it according to the page and placement settings you chose. Republish your site if Wix prompts you to, then visit your live site in a new browser tab to confirm the widget appears.

A couple of notes worth keeping in mind:

• Your code snippets are associated with a specific domain. If you assign a different domain to your site, your code snippets will be deleted, and you'll need to re-add them. There's no need to add code snippets to a secondary domain, since all traffic is redirected to your primary domain anyway.
• To help your site stay compliant with privacy regulations such as GDPR, Wix recommends you categorize your custom code — for instance, marking it appropriately if it sets cookies or loads third-party trackers, so it interacts correctly with your cookie consent banner.

Troubleshooting common issues

• The widget doesn't appear after clicking Apply. Confirm your site is actually published with a connected domain — Wix's Custom Code feature is explicitly gated behind this requirement. Then republish your site and hard-refresh your browser.
• The widget shows on some pages but not others. Revisit the snippet's "Add Code to Pages" setting — it may be scoped to specific pages rather than "All pages." Edit the snippet and adjust the scope if needed.
• The widget disappeared after a domain change. This is expected Wix behavior — custom code snippets are tied to a specific domain and get removed if you reassign your domain. Re-add the snippet after any domain change.
• A cookie consent banner seems to conflict with the widget, or the widget is blocked from loading. Check your custom code snippet's category setting (functional, marketing, etc.) — if your cookie banner blocks uncategorized scripts by default, the widget may not load until a visitor accepts cookies.
• The chat bubble overlaps another Wix app or widget. Wix sites commonly run multiple apps (email popups, review widgets, chat apps from the App Market). Check your Kipps.AI widget position settings in your Kipps.AI dashboard to move it to a corner that doesn't conflict.
• Nothing happens and no error appears. Double-check the entire script was pasted into the text box without truncation, and confirm you selected Head, not Body, unless you have a specific reason to do otherwise.

Best practices for a smooth launch

• Choose "All pages" unless you have a specific reason not to. Most businesses get the most value from a chatbot that's reachable no matter where a visitor lands on the site.
• Categorize your custom code snippet appropriately so it behaves correctly alongside your cookie consent setup and stays compliant with privacy regulations relevant to your visitors.
• Set accurate business hours in your Kipps.AI dashboard so visitors get an honest signal about whether they're talking to the AI or waiting for a human.
• Re-check your custom code snippets after any domain change, since Wix removes them automatically — this is easy to forget and can silently take your widget offline.
• Test on both desktop and mobile after applying the code, since Wix sites often render apps and custom elements differently across breakpoints.
• Fill in your agent's knowledge base before driving traffic to the page, so the chatbot gives accurate answers from the very first conversation.

Ready to let your Wix visitors get instant answers? Sign up for Kipps.AI and have your widget live in minutes, or talk to our team if you'd like help planning your rollout. Learn more about the platform at kipps.ai.