Configurable Lead Form Send Interval

Introduction

We're introducing a new feature that allows you to control the frequency at which lead forms appear within your chatbot conversations. Previously, lead forms would appear after every message, which could sometimes disrupt the natural flow of conversation. This update gives you more flexibility to balance lead capture with a smooth user experience.

Feature Highlights

• Initial Display Control: Define the exact number of messages after which the lead form first appears, preventing immediate interruptions.
• Repeat Interval: Set a separate interval for how often the form reappears if not yet submitted, ensuring persistent but less intrusive lead capture.
• Enhanced User Experience: Reduce form fatigue and allow visitors to engage more naturally with your chatbot before being prompted for information.

How to Use

1. Go to your chatbot's settings.
2. Navigate to the "Leads" section.
3. Ensure lead collection is enabled.
4. Under "Send Frequency," set "Show form after this many messages" to your desired initial message count.
5. Then, set "Then repeat every this many messages" to control the re-appearance frequency.
6. To revert to the previous default behavior (form appearing after every message), leave both settings at 1.

Benefits

• Reduced Form Fatigue: Prevent visitors from being overwhelmed by repeated form prompts, leading to a more positive interaction.
• Improved Conversation Flow: Allow for more natural and uninterrupted chatbot conversations, enhancing user engagement.
• Reliable Lead Capture: Maintain effective lead generation by strategically re-presenting the form until it is submitted.

Example Workflow

A website visitor starts a chat with your support chatbot, asking about product features. Instead of being immediately prompted for their details, they can exchange a few messages, getting their initial questions answered. After three messages, the lead form appears. If they close it, the form will reappear after another five messages, giving them more time to interact before being prompted again, ensuring a smoother experience while still securing the lead.

Result

Users can now fine-tune the lead form display frequency within their chatbots, creating a more balanced and less intrusive experience for visitors while maintaining robust lead collection capabilities.

See Also

• Chatbot Leads settings
• Chat Widget