WhatsApp carousel templates are now supported.

Carousel Template Support

What’s New

WhatsApp carousel (a single post that contains multiple photos and/or videos (up to 10) that users can swipe through, acting like a digital photo album or gallery to share more content, tell a story, or provide detailed information in one place, boosting engagement and reach) templates are now supported. You can send a single message containing multiple cards, each showcasing different content.

Why This Matters

Carousels allow you to present multiple options or pieces of information in a structured, interactive format without overwhelming recipients with multiple messages.

Key Benefits

• More engaging and visually structured communication
• Allows customers to explore multiple products, offers, or updates in one place
• Encourages higher interaction and response rates

Available in: Inbox and Campaigns

Summary of Improvements

These enhancements make WhatsApp messaging more powerful and effective:

• Clearer communication through custom document names
• Richer engagement with interactive carousel messages
• Greater flexibility across both Inbox and Campaign workflows

Together, these updates help teams deliver information in a way that is easier to understand, more professional in presentation, and more engaging for end users.