WhatsApp Template Messaging Enhancements

We’ve introduced new enhancements to WhatsApp template messaging to help teams communicate more clearly, professionally, and interactively. These updates apply to both Inbox and Campaign workflows.

Document Templates with Custom File Names

What’s New

You can now assign a custom document name when sending document-based WhatsApp templates. Recipients will see this name instead of a generic or system-generated file name.

Why This Matters

Clear, descriptive file names make shared documents easier to recognize and reference, improving the overall communication experience.

Key Benefits

• Documents are instantly identifiable
• Reduces confusion and follow-up clarification
• Delivers a more professional and branded interaction

Available in: Inbox and Campaigns

Summary of Improvements

These enhancements make WhatsApp messaging more powerful and effective:

• Clearer communication through custom document names
• Richer engagement with interactive carousel messages
• Greater flexibility across both Inbox and Campaign workflows

Together, these updates help teams deliver information in a way that is easier to understand, more professional in presentation, and more engaging for end users.