70%
Increase in Lead Capture
70% increase in lead capture and an 80% reduction in manual workload.
Key Results
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The Challenge
As a high-volume brokerage, Cre Me was inundated with inbound calls from prospective clients inquiring about property listings. This constant influx of calls created significant operational friction and led to several critical issues that hindered their growth.
Key Pain Points:
- Up to 40% of inbound calls missed during peak hours, leading to significant revenue leakage.
- Over 20 hours per week spent by sales agents on repetitive inquiries and manual data entry, reducing time for active selling.
- 100% of after-hours inquiries lost, representing a major untapped client base.
- Zero real-time data sync for sales agents, creating a high risk of providing inaccurate property information to potential buyers.
The Solution
Kipps.AI implemented a sophisticated, RAG-based AI voice agent to serve as Cre Me's primary point of contact for all inbound property inquiries. The solution was engineered for seamless integration and maximum efficiency:
Key Implementations:
- Intelligent Conversation: The AI agent was extensively trained on Cre Me's entire website data, enabling it to understand and provide human-like, context-aware answers to a wide range of customer questions.
- Real-Time Knowledge Base: For maximum convenience and real-time accuracy, Kipps.AI connected the voice agent directly to a Google Sheet. The Cre Me team can effortlessly update this sheet with the latest property offers, and the AI agent instantly gains access to this information, ensuring every caller receives the most current details.
- Automated Lead Capture & Scoring: After engaging with a caller, the AI agent automatically populates the same Google Sheet with the prospective client's details, notes from the conversation, and a calculated lead score, allowing the sales team to prioritize follow-ups effectively.
- Full Call Transcription: For quality assurance and training purposes, Kipps.AI provided the option to access full, detailed transcripts of every call handled by the AI agent, offering deeper insights into customer needs.
Results & Business Transformation
The transformation exceeded expectations, delivering immediate improvements in lead generation and long-term business growth. The AI-powered automation eliminated operational bottlenecks and turned their inbound call center into a competitive advantage.
Client Profile
Cre Me (Continental Real Estate)
Real Estate
Distinguished leader in the UAE's real estate industry, committed to delivering the highest standards of customer service.
Client Testimonial
"Kipps.AI transformed our lead management. The AI voice agent handles inquiries flawlessly, freeing our team to focus on high-value interactions. We've seen a significant increase in qualified leads and a dramatic reduction in manual work."
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